SHIELDSupport
Email support@shieldgame.app. Please include
your Player ID (it looks like SH-48K2QX and is shown in your
Profile) and, for a problem in a match, roughly when it happened.
Common questions
How do I play?
Open How to play on the home screen and start the tutorial. It is a guided demo match of about two minutes and gives you 250 Gold the first time.
Can I buy Gold or cash it out?
No. Gold is a play currency only. It cannot be bought, sold, transferred or exchanged for money. You get Gold from the daily reward, missions, winning matches and optional ads.
Who are the other players?
When there aren't enough players online, some seats may be filled by AI players. They follow the same rules and see the same cards you would.
I lost my progress after reinstalling the app
Your account is a guest account linked to this device. On Android, uninstalling the app removes it. Write to us with your old Player ID if you still have it and we will try to help.
How do I report or block a player?
Tap the player's avatar to open their profile card, then tap Report or Block. Blocked players can't send you friend requests or invites, and their reactions are hidden.
How do I turn off notifications?
Profile → Notifications has a switch for each kind (invites, friends, daily rewards, weekly ranking). You can also turn them off in your phone's settings.
How do I delete my account?
See Delete your account.